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DVD FAQs

I’m having a problem ordering.
Common problems include entering the incorrect number of items in your shipping cart, entering the wrong address or credit card number, and not filling out a required field. Please check all of the fields correctly before submitting your order to ensure your order is processed and you receive the exact order you’re expecting.

Is my order confirmed/I’m not sure if I placed an order?
You will receive a confirmation via email within a few hours of placing your order. This email will include the items in your order, the amount of your purchase, your shipping address, the shipping method you chose, and other relevant information. If you do not receive an email, your order was not processed.

Will I receive notification of shipment and a tracking number?
USPS do not have tracking numbers. You will not receive notification of shipment.

When will I be billed/funds taken from my account?
Your card will be charged and funds debited directly and asap through PayPal.

Who is taking my money?
Your credit card payment is to Special Thanks to Roy London, our film production company. We made the movie. Your purchase of our film will go directly to the filmmakers, not to middlemen or distributors, thus enabling us to make more films in the future. We truly appreciate your support!

Where’s my DVD? /When will my order arrive?
Orders are shipped within 1 -2 days of purchase. If an order is placed on a Friday, it may not go out until the following Monday. Orders are shipped 9:00 am – 5:00 pm, Monday – Friday. The date your order is delivered is based on the date and time you place your order, where you live, and the shipping method you chose. USPS Priority Mail typically takes 4 – 5 business days. Delays due to USPS are beyond our control, but we will do whatever we can to help.

I received the wrong number of DVDs.
Please review the packing slip that was included with your shipment and compare it to the receipt you were sent via email after placing your order. If the packing slip does not reflect the correct number of DVDs you ordered, please email us back at cmonger @ mac.com with your name, order ID, and the correct number of DVDs you ordered and well send out the correct order.

I did not receive my order/I received a damaged or defective item.
If you did not receive your order or you received a damaged or defective item, please email us back at cmonger @ mac.com and a replacement will be shipped to you within 1 – 2 business days.

Need further assistance?
Please put all relevant information regarding your order in an email to cmonger @ mac.com. Please make sure the “Subject Line” contains your order number and a description of your problem. Please use the classifications below, when appropriate:
PAYMENT PROBLEM
DVD PROBLEM
SHIPPING PROBLEM
A representative will contact you via email in 1 – 2 days to resolve the problem.
You can also reach us at 323-936-9375. If you choose to call us and you reach our voicemail service, please – speaking slowly and clearly – leave us your order confirmation number and a phone number at which we can reach you.
We hope you’ll be happy with your DVD. 

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